Category Archives: Talent management

Más allá del autoservicio: los beneficios de hacer trabajar a su cliente (IESE Insight)

Tweet Más allá del autoservicio: los beneficios de hacer trabajar a su cliente Moscoso, Philip G.; Lago Esteban, Alejandro; Amorim, M. Documento original: Putting Your Client to Work: A Good Way to Achieve Great Service at Low Cost? Año: 2010

Catalan kings: the management secrets of Barcelona Football Club (The Economist)

Tweet A POPULAR debate among football obsessives concerns whether Barcelona—Barça to its fans—is the best club soccer team the world has ever seen. Is it better than the Santos of the 1960s (which was home to Pelé)? Or the AC

From the “You’re the Boss: The Art of Running a Small Business” series (NY Times)

Tweet May 24, 2011, 7:00 am Owner Sets Goals for the Company and Himself By Paul Downs I was on a plane to Utah in March to look at a sander I was considering buying, and during the flight I

Preparing your organization for growth (McKinsey Quarterly)

Tweet Companies that address their organizational weaknesses as they implement growth strategies give themselves an advantage. MAY 2011 • Martin Dewhurst, Suzanne Heywood, and Kirk Rieckhoff Most senior managers pay close attention to the strategic side of growth—the “wheres,” “whens,”

What do bosses do all day? (The Economist and HBS working paper)

Tweet What do bosses do all day? The shocking truth can at last be revealed May 5th 2011 | from the print edition THANKS to closed doors and fierce gatekeepers, bosses are tricky to observe in their natural habitat. Yet