Category Archives: Innovation

Más allá del autoservicio: los beneficios de hacer trabajar a su cliente (IESE Insight)

Tweet Más allá del autoservicio: los beneficios de hacer trabajar a su cliente Moscoso, Philip G.; Lago Esteban, Alejandro; Amorim, M. Documento original: Putting Your Client to Work: A Good Way to Achieve Great Service at Low Cost? Año: 2010

Mercadona | Spanish ailes | Why a low-price retailer is thriving (The Economist)

Tweet Mercadona Spanish aisles Why a low-price retailer is thriving Jun 2nd 2011 | MADRID | from the print edition FEW domestic firms are prospering in crisis-racked Spain, but Mercadona is. Spain’s largest supermarket (by sales) has enjoyed double-digit growth

Catalan kings: the management secrets of Barcelona Football Club (The Economist)

Tweet A POPULAR debate among football obsessives concerns whether Barcelona—Barça to its fans—is the best club soccer team the world has ever seen. Is it better than the Santos of the 1960s (which was home to Pelé)? Or the AC

From the “You’re the Boss: The Art of Running a Small Business” series (NY Times)

Tweet May 24, 2011, 7:00 am Owner Sets Goals for the Company and Himself By Paul Downs I was on a plane to Utah in March to look at a sander I was considering buying, and during the flight I

Welcome to the Brave New World of Persuasion Profiling (Wired mag)

Tweet The new profiling technique that learns exactly what makes you tick – and buy. By Eli Pariser. April 26th, 2011. Wired May 2011. Welcome, [FIRST NAME], to the era of personalization. Amazon.com recommends books you might like, Netflix tailors