From the “You’re the Boss: The Art of Running a Small Business” series (NY Times)

May 24, 2011, 7:00 am

Owner Sets Goals for the Company and Himself

By Paul Downs

I was on a plane to Utah in March to look at a sander I was considering buying, and during the flight I wrote notes about each of my employees to serve as the nucleus of their employee reviews. As I said in my last post, I have decided that it would be useful to sit down with each worker, in private, to discuss my perceptions of their performances and my expectations for them as the company grows — and to hear their thoughts on the way things are going.

Fortunately, I have almost nothing bad to say about my people. They work hard, they treat each other well, and they turn out good product. Our biggest problem in the last year has been mistakes on the shop floor. But we’ve been reviewing each problem in our weekly meetings, and the error rate has dropped considerably since the beginning of the year.

Read more on this article and on You’re the Boss series

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