Más allá del autoservicio: los beneficios de hacer trabajar a su cliente (IESE Insight)

Tweet Más allá del autoservicio: los beneficios de hacer trabajar a su cliente Moscoso, Philip G.; Lago Esteban, Alejandro; Amorim, M. Documento original: Putting Your Client to Work: A Good Way to Achieve Great Service at Low Cost? Año: 2010 Los modelos tradicionales de servicio de las empresas son como las producciones teatrales: su objetivo

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Mercadona | Spanish ailes | Why a low-price retailer is thriving (The Economist)

Tweet Mercadona Spanish aisles Why a low-price retailer is thriving Jun 2nd 2011 | MADRID | from the print edition FEW domestic firms are prospering in crisis-racked Spain, but Mercadona is. Spain’s largest supermarket (by sales) has enjoyed double-digit growth for most of the past decade. When Juan Roig, the chairman, took over in 1981,

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Catalan kings: the management secrets of Barcelona Football Club (The Economist)

Tweet A POPULAR debate among football obsessives concerns whether Barcelona—Barça to its fans—is the best club soccer team the world has ever seen. Is it better than the Santos of the 1960s (which was home to Pelé)? Or the AC Milan of the 1990s? The answer is gloriously unclear. But Barça is surely the finest

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From the “You’re the Boss: The Art of Running a Small Business” series (NY Times)

Tweet May 24, 2011, 7:00 am Owner Sets Goals for the Company and Himself By Paul Downs I was on a plane to Utah in March to look at a sander I was considering buying, and during the flight I wrote notes about each of my employees to serve as the nucleus of their employee

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Welcome to the Brave New World of Persuasion Profiling (Wired mag)

Tweet The new profiling technique that learns exactly what makes you tick – and buy. By Eli Pariser. April 26th, 2011. Wired May 2011. Welcome, [FIRST NAME], to the era of personalization. Amazon.com recommends books you might like, Netflix tailors your movie menu, and Google customizes your news. And in exchange for this friendly algorithmic

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Preparing your organization for growth (McKinsey Quarterly)

Companies that address their organizational weaknesses as they implement growth strategies give themselves an advantage. MAY 2011 • Martin Dewhurst, Suzanne Heywood, and Kirk Rieckhoff Most senior managers pay close attention to the strategic side of growth—the “wheres,” “whens,” and

Welcome to the Brave New World of Persuasion Profiling (Wired mag)

The new profiling technique that learns exactly what makes you tick – and buy. By Eli Pariser. April 26th, 2011. Wired May 2011. Welcome, [FIRST NAME], to the era of personalization. Amazon.com recommends books you might like, Netflix tailors your

Fixing the Problem that Business Travelers Hate Most (HBR blogs)

Fixing the Problem that Business Travelers Hate Most By Michael Scrage. Friday May 13, 2011. There’s an award-winning doctoral dissertation in marketing, hospitality or behavioral economics to be done on why the world’s most luxurious hotels insist on charging their

What do bosses do all day? (The Economist and HBS working paper)

What do bosses do all day? The shocking truth can at last be revealed May 5th 2011 | from the print edition THANKS to closed doors and fierce gatekeepers, bosses are tricky to observe in their natural habitat. Yet it

Maduros…y también rendidores (El País, Uruguay)

Tras estudiar durante tres años una planta de Mercedes Benz, investigadores alemanes aseguran que con la edad se pierde destreza física, pero en cambio se gana en otras habilidades. Contabilizaron los errores que cometían las personas durante el proceso de